NOTICE

HOLIDAY

Hello to all!   Tonton Forest will be on holiday on September 9-15 due to the Thanksgiving holidays in Korea! We apologize for any inconvenience this may cause you in advance. :(   Our customer service will still be open during day operations (9 am- 6 pm) so if you have an...

NOTICE OF DELAY IN TONTON PLUSH DELIVERY

SHIPPING UPDATE (as of 22/12/18)   Hello. Everyone who loves Tonton Plush. Today, We got to tell you a bad news.😭   We would like to tell you that the delivery date of Tonton Plush which was going to be delivered in order after being stocked yesterday will be delayed....

TRACK ORDERS

Please refer to below sites If you want to track your order.   Worldwide Tracking: http://www.track-trace.com/post USA Tracking: https://tools.usps.com Canada Tracking: http://www.canadapost.ca Australia Tracking: http://auspost.com.au/track   * Order tracking time is vary depending on the shipping company. * It may take more than 24 hours after shipment.     

SHIPPING POLICY

Shipping method: EMS Products will only be shipped after payment has been made. Shipping will take 7-10 business days (for in-stock items). Depending on the status of our manufacturers, some products may take longer. Please kindly understand that Tonton Forest does NOT offer cancellations due to these delays. EMS tracking information may take 2-3...

RETURN/EXCHANGE

Return Address: Tonton House (Goods core)(13497)B3 Floor, 16, Seongnam-daero 925beon-gil, Bundang-gu, Seongnam-si, Gyeonggi-do, Republic of Korea   [Before Shipment] You can only make a change on color or the size of the item you ordered. (Unfortunately, you cannot change your order to a different item/model)For change or cancellation, it can be proceeded only...
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