[COVID-19] DELIVERY GUIDE (Updated November 9th, 2020)
Mar 16, 2020
Hello, this is a message from Tonton Friends Online Store.
Due to the COVID-19 outbreak, an international delivery will not be available for certain countries.
Parcel reception has been suspended for EMS international delivery due to curtailed logistics following the ban on international entries.
*UPDATED NOVEMBER 9TH, 2020
Undeliverable countries: South Africa, Norway, Sweden, Ireland, Italy, India, Chile, Peru, Finland, New Zealand
Please note that delivery is temporarily unavailable for the aforementioned countries.
It is our sincere prayer that COVID-19 will die down as soon as possible.
Lastly, we apologize for the inconvenience to our customers and we ask for your understanding as in this inevitable situation.
*In the event that a package cannot be delivered and is returned to us (excluding restricted countries), we will send you out personal emails.
The returned goods will be safely stored in Korea and delivered when the flights are resumed. (If you want a refund, please request a refund via the website and we will help you with a prompt process.)