CUSTOMER CARE

Refunds and Returns Information

Qualifying items from your order can be returned within 30 days if you are not happy with your purchase.
• At this time, Tonton Forest does not offer direct exchanges. Instead, the item can be returned for a refund, and a new order may be placed for a different size or color.

• Items marked 'OUT OF STOCK' on the product page are not eligible for returns.

• Please contact our Customer Service Team before any action is made. Returns sent without our prior approval will not be accepted.

• The customer is responsible for return shipping costs unless the item is damaged or incorrect. (We will refund 'return shipping costs' once we receive the item)

• If you received a damaged or defective item, please provide a photo of the item(s) when sending the returns e-mail.

• If you received an incorrect item, please provide a photo of the item(s) incorrectly received when sending the returns e-mail. We recommend referring to your packing slip or confirmation email to confirm that the item received does not match what was ordered.


Refund process?
Refunds can only be issued to the original payment method. Refunds cannot be issued to a different method than was originally used at checkout.

Refunds for returns will be issued once the returning product(s) have been received in our returns mailbox and processed through the returns e-mail. You should receive an automated email notification when your return has been successfully processed, but please not that your bank or credit card holder may require 1 to 7 days to process the refund and for it to correctly appear on any statements.
Return & Exchange Address?
Please send all returns and exchanges to:

Tonton House (Goods core)
(13497)
B3 Floor, 16, Seongnam-daero 925beon-gil, Bundang-gu, Seongnam-si, Gyeonggi-do, Republic of Korea
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