Refunds and Returns Information
💖 Qualifying items from your order can be returned within 30 days if you are not happy with your purchase.
• At this time, Tonton Forest does not offer direct exchanges. Instead, the item can be returned for a refund, and a new order may be placed for a different size or color.
• Items marked 'Sold out' on the product page are not eligible for returns.
• Please contact our Customer Service Team before any action is made. Returns sent without our prior approval will not be accepted.
• The customer is responsible for return shipping costs unless the item is damaged or incorrect. (We will refund 'return shipping costs' once we receive the item)
• If you received a damaged or defective item, please provide a photo of the item(s) when sending the returns e-mail.
• If you received an incorrect item, please provide a photo of the item(s) incorrectly received when sending the returns e-mail. We recommend referring to your packing slip or confirmation email to confirm that the item received does not match what was ordered.
💖 Refund process?
Refunds can only be issued to the original payment method. Refunds cannot be issued to a different method than was originally used at checkout.
Refunds for returns will be issued once the returning product(s) have been received in our returns mailbox and processed through the returns e-mail. You should receive an automated email notification when your return has been successfully processed, but please not that your bank or credit card holder may require 1 to 7 days to process the refund and for it to correctly appear on any statements.
💖 Refund &Exchange Address?
Please send all returns and exchanges to:
Tonton House (NY LOGISTICS)
3F, 20, Gammun-ro, Seo-gu, Incheon, Republic of Korea
Not enough items available. Only [max] left.