When will my order ship?
Most orders will ship within 5 to 12 business days of purchase!
Depending on the status of our manufacturers, some products may take longer. Because of the nature of the Korean goods market, some delays are inevitable and can delay your order by up to 20 business days. Please kindly understand that Tonton Forest does NOT offer cancellations due to these delays. One thing to note is that these delays are true for ALL customers of our brands, Korean and foreign alike.
We do not ship orders on weekends or Korea holidays. Occasional delays in processing time may occur due to high volume, especially around the holidays.
You will receive an automated shipment notification email once your order has been processed and shipped. If your package does not arrive within 12 business days from shipment, please contact our customer service center.