CUSTOMER CARE

Shipping Information

When will my order ship?
Most orders will ship within 5 to 12 business days of purchase!

Depending on the status of our manufacturers, some products may take longer. Because of the nature of the Korean goods market, some delays are inevitable and can delay your order by up to 20 business days. Please kindly understand that Tonton Forest does NOT offer cancellations due to these delays. One thing to note is that these delays are true for ALL customers of our brands, Korean and foreign alike.

We do not ship orders on weekends or Korea holidays. Occasional delays in processing time may occur due to high volume, especially around the holidays.

You will receive an automated shipment notification email once your order has been processed and shipped. If your package does not arrive within 12 business days from shipment, please contact our customer service center.
Where can you ship to?
We can ship to most countries that the EMS ships to!

Please keep in mind that all delivery rates provided by Tonton Forest and the EMS are estimates only.

If you choose to have your items sent to an international forwarding service, we cannot guarantee their services or deliveries. It is the customer's responsibility to provide the appropriate information to the forwarding service. We work exclusively through the EMS and cannot provide any assistance regarding the forwarding service.

Tonton Forest is not responsible for packages sent back due to factors outside our control, such as the absence of the recipient, customs, etc. Additional shipping charges will result from such situations, which is not the same as our usual discounted shipping charge. When a shipment is sent back, there will be an email regarding the situation, and when proper action is not taken within 3 weeks, we reserve the right to dispose the shipment.

How much will shipping cost?
You can determine your shipping cost by adding all of the items you would like to purchase to your cart, and then using the shipping calculator provided at the bottom of the cart page!

Shipping fees are determined by the total weight of your order and your location, and these rates are calculated by the EMS, not by us. Please note that orders shipping outside the Korea may be subject to customs fees; these are separate fees determined by the country the package is being sent to, and are not a part of the shipping cost.


Can I change my shipping address?
If your order has not been shipped yet and you would like to change your shipping address, go here and contact us. Please note that once an order has been shipped, the shipping address cannot be changed.
Where do you ship from??
Tonton Forest ships from the Seoul, Korea to destinations world wide!
Where is my package?
You can check up on the journey of your package by selecting the tracking/customs link located in your automated shipping notification email. Once shipped, most packages will arrive within the estimated time, but occasional delays may occur, especially during busy holidays or extreme weather conditions. International shipments may experience delays due to customs inspections, which we unfortunately cannot control. All delivery times are estimates only, and are not guaranteed!
If your order is shipping via EMS International, please allow a maximum of 8 weeks from the shipment date for your package to arrive! This method is not fully trackable, and due to the unpredictability of international customs, exact delivery estimates cannot be provided.
International import taxes & customs fees
If your package is shipping outside of the Korea, it may be subject to import taxes or customs fees. Tonton Forest cannot control and is not responsible for any customs fees that your government may charge you for importing goods. It is the sole responsibility of the customer to pay customs fees. We are required by law to declare all items at their actual price and cannot alter this amount to decrease international custom fees. We cannot mark packages as “gifts”, and cannot mark the value of the product less than what it actually is to evade customs charges. Please note that on occasion, customs may delay delivery of some packages. If you have any questions regarding the customs policies of your country, we recommend contacting your local customs office directly.


I need an order delivered by a specific date!
Because of factors involved in shipping that are beyond our control, we cannot promise or guarantee delivery by specific dates.
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