Winnie Face Cushion
✈️ Express Shipping Recommended due to COVID-19
🚚 FREE Shipping on orders over $100
- Select items are excluded from international shipping exclusions & details
- Free shipping applies to domestic leg only, additional shipping fees and duties may apply at checkout.
- Returns are accepted at any Macy's store within 30 days from purchase date. Last Act items are final sale and sold “as is.” No returns, exchanges, or price adjustments allowed.
- For complete details, read our Shipping and Return policies.
- Please call customer service for returns.
Winnie Face Cushion
*CUSHIONS* Undeliverable countries: Australia, Malaysia
|Size||400 x 350 x 180mm / 496g|
|Made by||Tonton House Co., Ltd.|
|Made in||China, Korea|
- We are NOT recommend wash in the washing machine (Hand washing is recommended)
- Just wash with wet towel.
- Do not use chlorine or oxygen bleaching agents.
- Ironing and drying are not allowed.
- Please dry enough in the shade after washing.
- Do not place the product near fire.
The following payment methods are available:
[Debit or Credit Card]
- All of our products’ prices are in USD
- We are unable to ship purchases over 200 USD due to customs clearance. Please place separate orders for your desired items if the total amount due exceeds 200 USD.
Republic of Korea Based : Products Stored, Packed & Shipped in the KOREAShipping Method : Parcel ServiceShipping Area : WorldwideShipping Cost : Shipping costs varies depending on its weight and destination of the order. The shipping cost may vary depending on the size and your shipment address.
You can check your shipping cost on your CART and you can choose shipping service on payment page.
(Free shipping for orders with total purchase amount USD 120 and over.)
Shipping Time : 7 - 21 business days from payment (Same day shipping is not available)
Shipping options Standard Shipping (K-Packet): Delivery time - 14~21 days. K-Packets are delivered without signature confirmation. In the event the recipient is absent, the package will be dropped in the recipient’s mailbox. The postal service does not claim any responsibility for missing packages after delivery.
Express Shipping (EMS): Delivery time - Approx. 7 days. Door-to-door courier service is available for EMS delivery.
※ For US address, we are unable to ship to the following addresses: P.O. Box, APO, FPO, DPO.
※ Please take into consideration that some products may take additional time for delivery and processing.
Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Returns & Exchanges
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if:
- Request sent to Customer Service within 24 hours of payment; or
- the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
- the ordered item is out of stock.
2) We accept return(s) if:
- you receive a product different from your order; or
- you receive a defective product.
(1) Send a return request on our store manager (email@example.com) within seven days of receipt. You are required to attach the photos of the received product(s) and include the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
* Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
* Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
* Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and mail it with the item to return. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
- you are returning the items just because you changed your mind (on size, color, etc.)
- you are returning shoes, bags, or any other accessories
- the products are damaged due to your mishandling
- your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
* Contact our customer service center by phone or by e-mail (if you cannot reach us by phone) within 1 day of delivery.
* Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
* Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
So I first got Tobi and I was so satisfied, i just HAAAAAD to have Winnie too! 💕
2nd time purchasing and I can confirm that the delivery approximate is correct. 👍🏻 The box had all the right info so it won’t get lost and was sealed with cute Tonton friends stickers! Best box not gonna lie! XD
I ordered Winnie and Tobi and since the box is small, they were placed vertically inside so the ears got squished a little and the head part. I just fluffed it back to the right shape. ❤️
She’s the perfect huggable size and well made 100%! 💙 Definitely worth buying the squad! (Bella I’m coming for you! 💕 Yuta, come back ;-;)
Thank you so much Tonton friends team for the great quality cushions and the surprise sticker!!! Super happy with my purchase.
I ❤️ you guys! 💚💚💚
bought it for my boyfriend and it is soft, perfect size and comfortable. Material is good quality i highly recommend if you love tontons or like cute little cushions or plushies in general
It's so cute and fluffy and soft. Bigger than your head so it's perfect for pillow.
I love it because it’s so soft and it really looks good on your bed or where ever you decide to place it.
Winnie is so soft and huggable. The size of this cushion is perfect, and I have no complaints at all and it's everything I could dream for.
I bought that pillow because I am a Winnie's fan, and quickly realised that it was one of the best decision.
I am super happy with my purchase!! thank you so much! Winnie brings me so much comfort, especially with online classes!
I bought the Winnie cushion for my friend and was not disappointed. So cute! The cushion came with a mirror and stickers. I initially encountered some problems with shipping, but Tonton Friends was able to answer my questions in a timely manner. Great customer service! Once it ships out, it only takes 3-5 business days to arrive, which is incredibly fast considering it's coming from Korea. Would totally recommend!
Very good service