|Size||56 x 70mm|
|Made by||Tonton House Co., Ltd.|
💖 What payment methods does Tonton Forest accept??
💖 Cancellation?If your order has not been shipped yet, you may cancel your order by contacting us. (firstname.lastname@example.org)
If your order has already shipped, we cannot cancel it.
💖 When will my order ship?
ESTIMATED DELIVERY TIME:
- USA, Canada: 9-21 business days
- All Europe: 14-25 business days
- Australia: 14-25 business days
- South America: 19-29 Business days
- Asia: 14-25 business days
- Middle East: 19-29 business days
- Africa: 20-40 Business days
Depending on the status of our manufacturers, some products may take longer.
We do not ship orders on weekends or Korea holidays. Occasional delays in processing time may occur due to high volume, especially around the holidays.
You will receive an automated shipment notification email once your order has been processed and shipped. If your package does not arrive within 30 business days from shipment, please contact our customer service center.
💖 Where can you ship to?
We can ship to most countries that the EMS ships to!
Please keep in mind that all delivery rates provided by Tonton Forest and the EMS/K-Packet are estimates only.
Tonton Forest is not responsible for packages sent back due to factors outside our control, such as the absence of the recipient, customs, etc. Additional shipping charges will result from such situations, which is not the same as our usual discounted shipping charge. When a shipment is sent back, there will be an email regarding the situation, and when proper action is not taken within 3 weeks, we reserve the right to dispose the shipment.
💖 How much will shipping cost?
You can determine your shipping cost by adding all of the items you would like to purchase to your cart, and then using the shipping calculator provided at the bottom of the cart page!
Shipping fees are determined by the total weight of your order and your location, and these rates are calculated by the EMS/K-Packet, not by us. Please note that orders shipping outside the Korea may be subject to customs fees; these are separate fees determined by the country the package is being sent to, and are not a part of the shipping cost.
💖 Can I change my shipping address?
If your order has not been shipped yet and you would like to change your shipping address, go here and contact us. Please note that once an order has been shipped, the shipping address cannot be changed.
💖 Where do you ship from??
Tonton Forest ships from the Seoul, Korea to destinations world wide!
💖 Where is my package?
You can check up on the journey of your package by selecting the tracking/customs link located in your automated shipping notification email. Once shipped, most packages will arrive within the estimated time, but occasional delays may occur, especially during busy holidays or extreme weather conditions. International shipments may experience delays due to customs inspections, which we unfortunately cannot control. All delivery times are estimates only, and are not guaranteed!
If your order is shipping via EMS International, please allow a maximum of 8 weeks from the shipment date for your package to arrive! This method is not fully trackable, and due to the unpredictability of international customs, exact delivery estimates cannot be provided.
💖 International import taxes & customs fees
If your package is shipping outside of the Korea, it may be subject to import taxes or customs fees. Tonton Forest cannot control and is not responsible for any customs fees that your government may charge you for importing goods. It is the sole responsibility of the customer to pay customs fees. We are required by law to declare all items at their actual price and cannot alter this amount to decrease international custom fees. Please note that on occasion, customs may delay delivery of some packages. If you have any questions regarding the customs policies of your country, we recommend contacting your local customs office directly.
💖 I need an order delivered by a specific date!
Because of factors involved in shipping that are beyond our control, we cannot promise
💖 Qualifying items from your order can be returned within 30 days if you are not happy with your purchase.• At this time, Tonton Forest does not offer direct exchanges. Instead, the item can be returned for a refund, and a new order may be placed for a different size or color.
• Items marked 'Sold out' on the product page are not eligible for returns.
• Please contact our Customer Service Team before any action is made. Returns sent without our prior approval will not be accepted.
• The customer is responsible for return shipping costs unless the item is damaged or incorrect. (We will refund 'return shipping costs' once we receive the item)
• If you received a damaged or defective item, please provide a photo of the item(s) when sending the returns e-mail.
• If you received an incorrect item, please provide a photo of the item(s) incorrectly received when sending the returns e-mail. We recommend referring to your packing slip or confirmation email to confirm that the item received does not match what was ordered.
💖 Refund process?Refunds can only be issued to the original payment method. Refunds cannot be issued to a different method than was originally used at checkout.
Refunds for returns will be issued once the returning product(s) have been received in our returns mailbox and processed through the returns e-mail. You should receive an automated email notification when your return has been successfully processed, but please not that your bank or credit card holder may require 1 to 7 days to process the refund and for it to correctly appear on any statements.
💖 Refund &Exchange Address?Please send all returns and exchanges to:
Super adorable and I love how nice they look! <3
Very adorable, colour and size are a perfect fit, on my little bag.