Winnie Tonton Plush

    Winnie Tonton Plush

    $20.80 $23.80
    Product Information

     Compositions of each product

    Winnie Tonton Plush + Winnie Sticker + Certificate of adoption








    [Handling Precautions]

    1. We are NOT recommend wash in the washing machine (Hand washing is recommended)
    2. Just wash with wet towel.
    3. Do not use chlorine or oxygen bleaching agents.
    4. Ironing and drying are not allowed.
    5. Please dry enough in the shade after washing.
    6. Do not place the product near fire.
    IMPORTANT!
    (FAILURE TO DELIVER)
    Tonton Forest is not responsible for packages sent back due to factors outside our control, such as the absence of the recipient, wrong address, customs, etc.
    (If the return reason is due to unsuccessful delivery such as absence of addressee, incomplete address, etc., shipping fee will be deducted from the refund)
    Additional shipping charges will result from such situations, which is not the same as our usual shipping charge.
    When a shipment is sent back, there will be an email regarding the situation, and when proper action is not taken within 3 weeks, we reserve the right to dispose the shipment.

    PLEASE! double check your shipping address and telephone number.
    Payments & Shipping
    Payment

    The following payment methods are available:
    [PayPal]
    [Debit or Credit Card]

    Shipping
    • Republic of Korea Based : Products Stored, Packed & Shipped in the KOREA
    • Shipping Method : Parcel Service
    • Shipping Area : Worldwide
    • Shipping Cost : Standard International Shipping (8.99 USD ~ 19.99 USD)
    • Shipping Time : 7 - 10 business days from payment (Same day shipping is not available)
    • Shipping method: EMS, Pantos

      Please take into consideration that some products may take additional time for delivery and processing.
       

      - Customs and Duties
      The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

    Returns & Exchanges

    Returns & Exchanges

    1. Requirements:
    Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

    1) An item is eligible for cancellation if:
    - you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center) or
    - the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
    - the ordered item is out of stock.

    2) We accept return(s) if:
    - you receive a product different from your order; or
    - you receive a defective product.

    **Return Instructions

    (1) Send a return request on our store manager (store@tonx2house.com) within seven days of receipt. You are required to attach the photos of the received product(s) and include the order number, and the reason for the return.
    (2) A customer service representative will be in contact to assist you by email or phone.
    (3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

    * Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
    * Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
    * Please include all contents of the original package and free gifts (if applicable) in your return packaging.
    * Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and mail it with the item to return. The shipping fee will be refunded once the returned item has arrived.

    3) We do not accept return(s) if:
    - you are returning the items just because you changed your mind (on size, color, etc.)
    - you are returning shoes, bags, or any other accessories
    - the products are damaged due to your mishandling
    - your return request is not approved by our staff

    The following items are not considered defective:
    * Items that are originally manufactured without tags or labels
    * Items with creases that may have been made while shipping
    * Items with unsatisfactory/incomplete finish due to mass production

    4) If there is a missing item from your order:
    * Contact our customer service center by phone or by e-mail (if you cannot reach us by phone) within 1 day of delivery.
    * Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
    * Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.

     

    2. Refund:

    It takes 3-5 business days to issue a refund for a returned or cancelled order.
    Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.

    Customer Reviews

    Based on 19 reviews
    100%
    (19)
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    R
    R.S.
    Excellent

    Super happy with Winnie :) Excellent delivery speed and communication.

    D
    D.M.
    Fantastic Quality

    Love the extras like the adoption certificate and stickers ❤️ Very good quality and packaged perfectly

    m
    m.d.d.
    Fabulous!

    Fabulous!

    M
    M.S.

    Got this for my daugher,she was so happy to get iy

    J
    J.Z.
    SUPER DUPER CUTE

    So cute and soft :3

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