SHIPPING POLICY

Shipping method: EMS

Products will only be shipped after payment has been made. Shipping will take 7-10 business days (for in-stock items). Depending on the status of our manufacturers, some products may take longer. Please kindly understand that Tonton Forest does NOT offer cancellations due to these delays. EMS tracking information may take 2-3 days to be available.

International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the country of destination.  All related fees are the responsibility of the recipient.  If the customer refuses to receive the parcel, the products will be returned to Korea and will not be shipped again.  All related costs (return shipping, etc.) will be deducted from the refund.


(FAILURE TO DELIVER)
 
Tonton Forest is not responsible for packages sent back due to factors outside our control, such as the absence of the recipient, wrong address, customs, etc. (If the return reason is due to unsuccessful delivery such as absence of addressee, incomplete address, etc., shipping fee will be deducted from the refund) 
Additional shipping charges will result from such situations, which is not the same as our usual shipping charge. 
When a shipment is sent back, there will be an email regarding the situation, and when proper action is not taken within 3 weeks, we reserve the right to dispose the shipment. 

PLEASE! double check your shipping address and telephone number.
PLEASE! Keep check and track your orders tracking number.

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