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※ Please Note: There is a limit of max. only 2 unit per item
※ For US address, we are unable to ship to the following addresses: P.O. Box, APO, FPO, DPO.
※ Please take into consideration that some products may take additional time for delivery and processing.
Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if:
- Request sent to Customer Service within 24 hours of payment; or
- the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
- the ordered item is out of stock.
2) We accept return(s) if:
- you receive a product different from your order; or
- you receive a defective product.
(1) Send a return request on our store manager (firstname.lastname@example.org) within seven days of receipt. You are required to attach the photos of the received product(s) and include the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
* Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
* Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
* Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and mail it with the item to return. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
- you are returning the items just because you changed your mind (on size, color, etc.)
- you are returning shoes, bags, or any other accessories
- the products are damaged due to your mishandling
- your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
* Contact our customer service center by phone or by e-mail (if you cannot reach us by phone) within 1 day of delivery.
* Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
* Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Adorable packaging. A lot of stickers,a cute pin and a big and fluffy soft Bella. Received shortly after placing order. Really happy about the quality of the product. Great birthday gift!
Extremely fast shipping and bigger than i had first imagined. My wife loves it!
Although the box came al beat up and pummeled it remained in tact and nothing was lost. It is normal for international packages to receive this kind of beating but it survived!
As for the product itself it is to my satisfaction for what I paid for.
The stickers, THERE IS SO MANY!! I didn’t expect it to be that many stickers
The plush, it is like a firm squishiness it’s amazing to hug to sleep
The pin, this is where I got a bit worried as for shipping purposes the box did come all beat up and openings for this product to accidentally slip out
Nonetheless it looked amazing
Personally I would recommend putting the pin and stickers within the packaging of the head
I did order from the US so it did have to go through customs in order to receive this kind of beating to the box
The goods was delivered in time and was well packaged. Although there was some delivery problems with regards to my country, it was in no way Tonton Forest’s fault. I just hoped they would have informed me of the situation if ever they were aware of such hiccups. Over all great package, worth the money.