❌FAILURE TO DELIVER 

We kindly remind you that Tonton Forest is not liable for packages returned due to circumstances beyond our control, such as the recipient's absence, incorrect address, or customs issues.
(Please note, if a package is returned due to delivery issues like absence of the recipient or an incomplete address, the shipping fee will be deducted from your refund)

In such instances, additional shipping charges may apply, which may differ from our standard shipping rates.
Should a shipment be returned, we will inform you via email. If appropriate action is not taken within 3 weeks, we reserve the right to dispose of the package.

✅We strongly advise you to double-check your shipping address and telephone number to ensure a smooth delivery process.

✈️ Products Stored, Packed & Shipped in the KOREA.

🌳 When will my order ship?

• Shipping options Standard Shipping (K-Packet): Delivery time - 14~21 days. K-Packets are delivered without signature confirmation. In the event the recipient is absent, the package will be dropped in the recipient’s mailbox. The postal service does not claim any responsibility for missing packages after delivery.
  
  

• Express Shipping (EMS): Delivery time - Approx. 7 days. Door-to-door courier service is available for EMS delivery.

✔️ For US address, we are unable to ship to the following addresses: P.O. Box, APO, FPO, DPO.

✔️ Please take into consideration that some products may take additional time for delivery and processing.

✔️ Depending on the status of our manufacturers, some products may take longer. 

✔️ We do not ship orders on weekends or Korea holidays. Occasional delays in processing time may occur due to high volume, especially around the holidays.

You will receive an automated shipment notification email once your order has been processed and shipped. If your package does not arrive within 30 business days from shipment, please contact our customer service center.

🌳 Where can you ship to?

We can ship to most countries that the EMS ships to!

Please keep in mind that all delivery rates provided by Tonton Forest and the EMS/K-Packet are estimates only.

Tonton Forest is not responsible for packages sent back due to factors outside our control, such as the absence of the recipient, customs, etc. Additional shipping charges will result from such situations, which is not the same as our usual discounted shipping charge. When a shipment is sent back, there will be an email regarding the situation, and when proper action is not taken within 3 weeks, we reserve the right to dispose the shipment.

🌳 How much will shipping cost?

You can determine your shipping cost by adding all of the items you would like to purchase to your cart, and then using the shipping calculator provided at the bottom of the cart page!

Shipping fees are determined by the total weight of your order and your location, and these rates are calculated by the EMS/K-Packet, not by us. Please note that orders shipping outside the Korea may be subject to customs fees; these are separate fees determined by the country the package is being sent to, and are not a part of the shipping cost.

🌳 Can I change my shipping address?

If your order has not been shipped yet and you would like to change your shipping address, go here and contact us. Please note that once an order has been shipped, the shipping address cannot be changed.

🌳 Where is my package?

You can check up on the journey of your package by selecting the tracking/customs link located in your automated shipping notification email. Once shipped, most packages will arrive within the estimated time, but occasional delays may occur, especially during busy holidays or extreme weather conditions. International shipments may experience delays due to customs inspections, which we unfortunately cannot control. All delivery times are estimates only, and are not guaranteed!

If your order is shipping via EMS International, please allow a maximum of 8 weeks from the shipment date for your package to arrive! This method is not fully trackable, and due to the unpredictability of international customs, exact delivery estimates cannot be provided.

🌳 International import taxes & customs fees

If your package is shipping outside of the Korea, it may be subject to import taxes or customs fees. Tonton Forest cannot control and is not responsible for any customs fees that your government may charge you for importing goods. It is the sole responsibility of the customer to pay customs fees. We are required by law to declare all items at their actual price and cannot alter this amount to decrease international custom fees.

Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

Please note that on occasion, customs may delay delivery of some packages. If you have any questions regarding the customs policies of your country, we recommend contacting your local customs office directly.

🌳 I need an order delivered by a specific date!

Because of factors involved in shipping that are beyond our control, we cannot promise